Digital Service Nature

Consultations involve preparation, interpretation, and reserved time. Refund eligibility depends on the stage of service. If cancellation occurs before preparation begins, a full or partial refund may be available, subject to payment processing costs. After analysis, material review, written preparation, or appointment reservation begins, refunds may be limited or unavailable. Completed consultations and delivered reports are generally non-refundable unless there is a clear service delivery failure. This policy does not limit non-waivable consumer rights that may apply in your country or region.

Before Preparation

Consultations involve preparation, interpretation, and reserved time. Refund eligibility depends on the stage of service. If cancellation occurs before preparation begins, a full or partial refund may be available, subject to payment processing costs. After analysis, material review, written preparation, or appointment reservation begins, refunds may be limited or unavailable. Completed consultations and delivered reports are generally non-refundable unless there is a clear service delivery failure. This policy does not limit non-waivable consumer rights that may apply in your country or region.

After Preparation Begins

Consultations involve preparation, interpretation, and reserved time. Refund eligibility depends on the stage of service. If cancellation occurs before preparation begins, a full or partial refund may be available, subject to payment processing costs. After analysis, material review, written preparation, or appointment reservation begins, refunds may be limited or unavailable. Completed consultations and delivered reports are generally non-refundable unless there is a clear service delivery failure. This policy does not limit non-waivable consumer rights that may apply in your country or region.

Completed Services

Consultations involve preparation, interpretation, and reserved time. Refund eligibility depends on the stage of service. If cancellation occurs before preparation begins, a full or partial refund may be available, subject to payment processing costs. After analysis, material review, written preparation, or appointment reservation begins, refunds may be limited or unavailable. Completed consultations and delivered reports are generally non-refundable unless there is a clear service delivery failure. This policy does not limit non-waivable consumer rights that may apply in your country or region.

Rescheduling

Consultations involve preparation, interpretation, and reserved time. Refund eligibility depends on the stage of service. If cancellation occurs before preparation begins, a full or partial refund may be available, subject to payment processing costs. After analysis, material review, written preparation, or appointment reservation begins, refunds may be limited or unavailable. Completed consultations and delivered reports are generally non-refundable unless there is a clear service delivery failure. This policy does not limit non-waivable consumer rights that may apply in your country or region.

How to Request

Consultations involve preparation, interpretation, and reserved time. Refund eligibility depends on the stage of service. If cancellation occurs before preparation begins, a full or partial refund may be available, subject to payment processing costs. After analysis, material review, written preparation, or appointment reservation begins, refunds may be limited or unavailable. Completed consultations and delivered reports are generally non-refundable unless there is a clear service delivery failure. This policy does not limit non-waivable consumer rights that may apply in your country or region.

Consumer Rights

Consultations involve preparation, interpretation, and reserved time. Refund eligibility depends on the stage of service. If cancellation occurs before preparation begins, a full or partial refund may be available, subject to payment processing costs. After analysis, material review, written preparation, or appointment reservation begins, refunds may be limited or unavailable. Completed consultations and delivered reports are generally non-refundable unless there is a clear service delivery failure. This policy does not limit non-waivable consumer rights that may apply in your country or region.